Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.No returns on electrical items.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Returns must be preauthorized by us.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders are not refundable
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Contact us by email for a return authorization number.